Protecting Your Personal Information

Your Privacy Matters to Us

At Redarion LLC, we understand that privacy is not just a legal requirement—it’s a fundamental right and a cornerstone of trust between us and our customers. When you share your personal information with us, you’re placing your confidence in our ability to handle it responsibly, securely, and ethically. We take that responsibility seriously.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website redarion.com, make purchases, or interact with our services. Please read this policy carefully. By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.

We are committed to being transparent about our data practices. If you have any questions about this policy or how we handle your information, please don’t hesitate to contact us.

 

Information We Collect

We collect several types of information from and about users of our website. This information helps us provide better services, process your orders, and improve your shopping experience.

Personal Information You Provide to Us

When you interact with Redarion, you may provide us with personal information. This includes:

Contact Information:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

Payment Information:

• Credit or debit card details (processed securely through Stripe)

• Billing information associated with your payment method

Account Information:

• Username and password (if you create an account)

• Order history

• Wishlist items

• Saved addresses

• Communication preferences

Transaction Information:

• Products you purchase

• Order details and history

• Shipping preferences

• Return and exchange information

Communications:

• Emails you send to us

• Phone call recordings (for quality and training purposes, where permitted by law)

• Customer service interactions

• Reviews and feedback you provide

Gift Recipient Information:
When you purchase a gift to be sent directly to someone, we collect:

• Recipient’s name

• Recipient’s shipping address

• Recipient’s phone number (optional)

• Any gift message you provide

We use this information solely to fulfill your gift order and do not use it for marketing purposes unless we have separate consent from the recipient.

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing activities. This includes:

Device Information:

• IP address

• Browser type and version

• Operating system

• Device type (mobile, tablet, desktop)

• Screen resolution

• Language preferences

Usage Information:

• Pages you visit

• Time spent on pages

• Products you view

• Search queries

• Referring website or source

• Click patterns

• Date and time of visits

Location Information:

• General geographic location based on IP address (city, state, country)

• Precise location data is not collected unless you provide it through your device settings

Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors: Stripe provides us with confirmation of payment, but not your full payment details

• Shipping carriers: Delivery confirmation and tracking information

• Social media platforms: If you interact with our social media content, we may receive information according to your privacy settings on those platforms

• Marketing partners: Information to help us understand our customers and improve our marketing efforts

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How We Collect Information

We collect information through various methods:

Direct Interactions

You provide information directly when you:

• Create an account

• Place an order

• Contact customer service

• Sign up for our newsletter

• Write a review

• Participate in promotions or surveys

• Interact with us on social media

Automated Technologies

As you navigate our website, we automatically collect information through:

• Cookies (small text files stored on your device)

• Web beacons (electronic images that help us count visits)

• Analytics tools (like Google Analytics)

• Server logs

• Session recording tools (to improve user experience)

Third-Party Sources

We may receive information from:

• Payment processors (Stripe)

• Shipping carriers

• Marketing and advertising partners

• Social media platforms

• Data analytics providers

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How We Use Your Information

We use the information we collect for various purposes, all centered around serving you better and improving your experience with Redarion.

To Process and Fulfill Your Orders

This is our primary reason for collecting information. We use your data to:

• Process and complete your purchases

• Confirm and track your orders

• Communicate about order status

• Arrange shipping and delivery

• Process returns and refunds

• Provide customer support related to your orders

Legal basis: Performance of a contract

To Manage Your Account

If you create an account, we use your information to:

• Maintain your account profile

• Store your preferences

• Keep your order history

• Manage your saved items and wishlists

• Facilitate faster checkout for future orders

Legal basis: Performance of a contract

To Communicate With You

We use your contact information to:

• Send order confirmations and shipping updates

• Respond to your inquiries and requests

• Provide customer service

• Send important account notifications

• Inform you about policy changes

Legal basis: Legitimate interests (providing customer service and necessary communications)

To Send Marketing Communications

With your consent, we may use your information to:

• Send newsletters with gift ideas and inspiration

• Notify you about new products

• Inform you about promotions and sales

• Share company news and updates

• Personalize marketing messages based on your interests

You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email

• Logging into your account and updating preferences

• Contacting us directly

Legal basis: Consent (which you may withdraw at any time)

To Improve Our Website and Services

We analyze information to:

• Understand how customers use our website

• Identify areas for improvement

• Optimize the shopping experience

• Develop new products and features

• Troubleshoot technical issues

Legal basis: Legitimate interests (improving our business)

To Personalize Your Experience

We use information to:

• Remember your preferences

• Recommend products you might like

• Show content relevant to your interests

• Customize your shopping experience

Legal basis: Legitimate interests (enhancing user experience)

To Prevent Fraud and Enhance Security

We use information to:

• Detect and prevent fraudulent transactions

• Protect against unauthorized access

• Verify identities when needed

• Maintain the security of our website

• Comply with legal obligations

Legal basis: Legitimate interests (protecting our business and customers) and legal obligations

To Comply With Legal Obligations

We may use and retain information as necessary to:

• Comply with applicable laws and regulations

• Respond to legal requests and court orders

• Enforce our terms and conditions

• Protect our rights and property

Legal basis: Legal obligations and legitimate interests

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Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share information with trusted partners who help us operate our business.

Service Providers

We share information with companies that provide services on our behalf:

Payment Processing:
We share necessary information with Stripe to process your payments. Stripe’s use of your information is governed by their own privacy policy. We do not store your full payment information on our servers.

Shipping and Fulfillment:
We share your name, address, and phone number with shipping carriers (USPS, UPS, FedEx, DHL) to deliver your orders.

Email Communications:
We share your email address with our email service provider to send order confirmations, shipping updates, and marketing communications (with your consent).

Website Analytics:
We share anonymized usage data with analytics providers like Google Analytics to understand how visitors use our site.

Customer Support:
We use customer support platforms that may have access to your information to help us respond to your inquiries.

IT and Security Services:
We share information with providers who help us maintain and secure our website and systems.

All service providers are contractually obligated to protect your information and use it only for the services they provide to us.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes:

• Complying with legal processes

• Enforcing our terms and conditions

• Protecting our rights, privacy, safety, or property

• Protecting the public against harm

• Investigating and defending against third-party claims

With Your Consent

We may share your information for other purposes if we have your explicit consent to do so.

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Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Understanding these technologies helps you make informed choices about your privacy.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

Essential Cookies:
These cookies are necessary for the website to function properly. They enable basic functions like page navigation, shopping cart functionality, and secure checkout. The website cannot function properly without these cookies.

Examples:

• Session cookies that remember items in your cart

• Security cookies that verify your identity during checkout

• Load balancing cookies that ensure the site performs well

Functional Cookies:
These cookies allow the website to remember choices you make and provide enhanced, more personal features.

Examples:

• Remembering your login information

• Storing your language preferences

• Remembering products you’ve viewed

• Saving items to your wishlist

Analytics Cookies:
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Examples:

• Google Analytics cookies that track page visits

• Heat mapping tools that show how users navigate

• Performance monitoring cookies

Marketing Cookies:
These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

Examples:

• Advertising cookies that help us deliver relevant promotions

• Social media cookies that enable content sharing

• Retargeting cookies that show you products you’ve viewed

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. These include:

• Google Analytics: Helps us understand website traffic

• Stripe: Essential for secure payment processing

• Social media platforms: Enable sharing features

• Advertising partners: Help us deliver relevant ads

These third parties have their own privacy policies governing their use of cookies and data.

Your Cookie Choices

When you first visit our website, you’ll see a cookie consent banner that allows you to accept or manage your cookie preferences. You can also control cookies through your browser settings:

Browser Settings:
Most browsers allow you to:

• See what cookies are stored

• Delete cookies individually or all at once

• Block cookies from specific sites

• Block all cookies

• Set preferences for certain types of cookies

How to Manage Cookies in Popular Browsers:

• Chrome: Settings → Privacy and Security → Cookies and other site data

• Firefox: Options → Privacy & Security → Cookies and Site Data

• Safari: Preferences → Privacy → Manage Website Data

• Edge: Settings → Site permissions → Cookies and site data

Consequences of Disabling Cookies:
Please note that disabling cookies may affect your ability to use certain features of our website, including:

• Adding items to your cart

• Completing checkout

• Logging into your account

• Saving preferences

Do Not Track Signals

Some browsers have “Do Not Track” features that signal your preference not to be tracked across websites. We currently do not respond to browser “Do Not Track” signals because no uniform standard has been adopted. However, you can manage tracking through cookie preferences and browser settings as described above.

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Data Security

Protecting your information is at the core of everything we do at Redarion. We’ve implemented comprehensive security measures to safeguard your personal information.

Security Measures

Encryption:
All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology with 256-bit encryption. You can verify this by looking for the padlock icon in your browser’s address bar and “https://” at the beginning of our web address.

Payment Security:
We partner with Stripe, a PCI DSS Level 1 compliant payment processor—the highest level of security certification available. Stripe’s systems are audited annually by independent security firms. Your full payment information never touches our servers; it’s tokenized and processed directly through Stripe’s secure infrastructure.

Access Controls:
Access to personal information within our company is restricted to employees who need it to perform their jobs. These employees are trained on data protection and are contractually obligated to maintain confidentiality.

System Security:
Our systems are protected by:

• Firewalls to block unauthorized access

• Intrusion detection and prevention systems

• Regular security audits and vulnerability assessments

• Malware protection

• Secure data centers with physical security measures

Data Minimization:
We collect only the information necessary to serve you and retain it only as long as needed.

Security Practices

Regular Updates:
We regularly update our systems and software to protect against known vulnerabilities.

Monitoring:
We continuously monitor our systems for suspicious activity and potential breaches.

Incident Response:
We have an incident response plan to quickly address any security issues that may arise.

Employee Training:
All employees receive training on data protection and privacy best practices.

Your Role in Security

While we do everything we can to protect your information, you also play a role in keeping your data secure:

• Use a strong, unique password for your Redarion account

• Don’t share your login credentials with anyone

• Log out of your account when using public computers

• Keep your devices and browsers updated

• Be cautious about phishing attempts (emails pretending to be from us)

Security Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable laws. We will also take immediate steps to mitigate the breach and prevent future occurrences.

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Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Retention Periods

Order Information:
We retain order information for as long as necessary to provide you with customer service, process returns, and maintain accurate records. This typically means we keep order data for at least the duration of any applicable warranty periods and as required for tax and accounting purposes (usually 7 years).

Account Information:
If you have an account with us, we retain your profile information until you delete your account or request its deletion. Even after account deletion, we may retain certain information as required by law or for legitimate business purposes (such as order records).

Marketing Information:
If you’ve consented to marketing communications, we retain your preferences until you withdraw consent. You can unsubscribe at any time.

Communications:
We retain records of customer service communications as long as needed to provide service and improve our processes.

Website Usage Data:
Aggregated analytics data may be retained longer, but this data is anonymized and cannot identify you personally.

Data Deletion

You can request deletion of your personal information at any time. When you request deletion:

1. We will delete your account and associated profile information

2. We may retain certain information as required by law (order records, tax records, etc.)

3. Some information may be retained in backup systems for a limited period

4. Anonymized data (which cannot identify you) may be retained for analytics

To request data deletion, contact us at ngocha.goglobal@gmail.com.

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Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information. We respect all applicable privacy laws and honor valid requests from our customers.

Your Rights Under GDPR (For European Union Residents)

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access:
You have the right to request a copy of the personal information we hold about you.

Right to Rectification:
You have the right to correct inaccurate or incomplete information we have about you.

Right to Erasure (Right to be Forgotten):
You have the right to request deletion of your personal information in certain circumstances.

Right to Restrict Processing:
You have the right to request that we limit how we use your information in certain situations.

Right to Data Portability:
You have the right to receive your information in a structured, commonly used format and transfer it to another controller.

Right to Object:
You have the right to object to our processing of your information for certain purposes, including direct marketing.

Rights Related to Automated Decision-Making:
You have the right not to be subject to decisions based solely on automated processing that significantly affect you.

Your Rights Under CCPA (For California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know:
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collection, and the categories of third parties with whom we share information.

Right to Delete:
You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.

Right to Opt-Out:
You have the right to opt out of the sale of your personal information. We do not sell personal information, so this right doesn’t apply to our current practices.

Right to Non-Discrimination:
We will not discriminate against you for exercising any of your CCPA rights.

How to Exercise Your Rights

To exercise any of your privacy rights:

1. Contact us at ngocha.goglobal@gmail.com

2. Provide sufficient information to identify you (name, email address used for your account, order number if applicable)

3. Specify the right you wish to exercise and the information your request covers

We will respond to all valid requests within the time frame required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request, which may require additional information.

Verification Process

To protect your privacy, we must verify your identity before fulfilling certain requests. Verification methods may include:

• Confirming information we already have on file

• Requesting additional identification

• Matching information you provide with our records

If we cannot verify your identity, we may be unable to fulfill your request.

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Children’s Privacy

Protecting children’s privacy is especially important to us.

Our Policy on Children

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not:

• Use or provide any information on our website

• Register for an account

• Make any purchases

• Provide any personal information to us

Parental Rights

If you are a parent or guardian and believe your child under 13 has provided us with personal information:

1. Contact us immediately at ngocha.goglobal@gmail.com

2. Provide information about the child and the information provided

3. Request deletion of the information

We will take steps to delete such information from our systems promptly.

Teen Users

For users between 13 and 18 years old, we encourage you to review this Privacy Policy with your parent or guardian. You should not provide information to us without parental consent.

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International Data Transfers

Redarion is based in the United States, and our website and services are hosted in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

Data Transfer Mechanisms

When we transfer personal information from the European Economic Area (EEA) or other regions with data protection laws, we implement appropriate safeguards:

Standard Contractual Clauses:
We use European Commission-approved contractual clauses for transfers to countries that may not provide the same level of data protection as your home country.

Privacy Shield (for transfers to the US):
While the EU-US Privacy Shield framework was invalidated, we continue to ensure appropriate safeguards are in place for data transfers.

Consent:
By providing your information and using our website, you consent to the transfer, storage, and processing of your information in the United States.

Data Protection in the United States

Please note that the data protection laws in the United States may differ from those in your country of residence. While the US legal framework may not provide the same level of protection as laws in the EEA or other regions, we are committed to protecting your information as described in this Privacy Policy and in accordance with applicable laws.

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Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

External Websites

We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Social Media Features

Our website may include social media features, such as buttons for sharing content on platforms like Facebook, Instagram, or Pinterest. These features may collect your IP address and information about your browsing activity. Your interactions with these features are governed by the privacy policies of the companies providing them.

Third-Party Payment Processing

Our payment processor, Stripe, operates independently of Redarion. While we facilitate the connection to Stripe for your payment, your interaction with Stripe is governed by their privacy policy and terms of service.

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California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA) and the “Shine the Light” law.

CCPA Rights Summary

As described in Section “Your Privacy Rights,” California residents have the right to:

• Know what personal information we collect, use, disclose, and sell

• Request deletion of personal information

• Opt out of the sale of personal information

• Receive equal service and price, even if they exercise privacy rights

Categories of Personal Information We Collect

Under the CCPA, we are required to disclose the categories of personal information we have collected in the preceding 12 months:

Sources of Personal Information

We collect personal information from:

• You directly (when you provide it)

• Your device and browsing activity (automatically)

• Payment processors (transaction confirmations)

• Shipping carriers (delivery confirmations)

Business Purposes for Collection

We use personal information for the business purposes described in Section “How We Use Your Information.”

Sharing for Business Purposes

In the preceding 12 months, we have disclosed the following categories of personal information for business purposes:

• Identifiers (to payment processors, shipping carriers, email providers)

• Commercial information (to analytics providers)

• Internet activity (to analytics and marketing partners)

No Sale of Personal Information

We do not sell personal information to third parties. We have not sold personal information in the preceding 12 months.

Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

To make such a request, please contact us at ngocha.goglobal@gmail.com.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

Policy Updates

When we make changes:

1. We will update the “Last Updated” date at the top of this policy

2. If we make material changes, we will notify you through a prominent notice on our website

3. In some cases, we may send you an email notification

4. We will obtain your consent for material changes where required by law

Your Continued Use

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using our website and consider deleting your account.

Review This Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your relationship with us is important, and we want you to always feel confident about your privacy when shopping at Redarion.

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Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Redarion LLC

Privacy Officer:
We have designated a privacy officer to oversee compliance with this policy and applicable privacy laws. All privacy-related inquiries should be directed to:

📧 Email: ngocha.goglobal@gmail.com
(Please include “Privacy” in the subject line for faster processing)

📞 Phone: +84357278596

🏢 Adress:
Redarion LLC
Attn: Privacy Officer
30 N Gould St Ste R
Sheridan, WY 82801
United States

Response Time

We aim to respond to all privacy inquiries within:

• 24 hours for general questions

• 45 days for formal privacy rights requests (as required by law)

Complaints

If you are in the European Union and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority. If you are in California, you may contact the California Attorney General’s office.

However, we hope you’ll give us the opportunity to resolve any concerns directly. Please contact us first, and we will work diligently to address your concerns.

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Your Consent

By using our website, you acknowledge that you have read and understood this Privacy Policy. You consent to the collection, use, and sharing of your information as described in this policy.

If you do not agree with any part of this Privacy Policy, please do not use our website or provide any information to us.

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A Final Note

Privacy is not just a compliance requirement at Redarion—it’s a commitment we make to every customer. We believe that trust is earned through transparency, respect, and consistent action. This Privacy Policy reflects our dedication to protecting your information and being clear about how we operate.

We’re honored that you’ve chosen Redarion for your gift-giving needs. Thank you for trusting us with your information and your celebrations.

Redarion LLC – For the Moments That Matter.