Monique

How do I join the Floral of the Month club or arrange to have it sent as a gift?
Simply add the subscription to your cart on our website and proceed to checkout, or call our Customer Service department at 800-538-5404. We’re always happy to help!

When will my delivery arrive?
Your initial arrangement will be delivered immediately on the date you select at checkout, and your next arrangement will arrive approximately 4 weeks later, delivered on the same Thursday (i.e., first, second, third, or fourth) of every month.

Will I be able to change a delivery date if I am going to be away?
We will happily pause your membership until the following month. Please let us know by the 1st of the month you wish to pause.

When will I be charged for my membership?
After the initial floral has shipped on the date selected and the initial charge has been made, customers will be charged once a month – approximately 10 days before the next delivery ships.

How are shipping charges calculated?
Each floral arrangement requires next day shipping. Membership fees do not include shipping & handling. To view our shipping information, click here.

How will I know the arrangement is on its way?
We will send an email confirmation complete with tracking information to you at the time the arrangement ships.

May I send a greeting card with my gift?
Upon checkout, you will have the option to write a personalized message to your gift recipient. We will print your message on a beautiful Olive & Cocoa® gift card which will be delivered with every arrangement.

What if I’m not satisfied with my floral arrangement?
If you are not 100% satisfied with any arrangement you receive, we will be happy to re-ship a replacement arrangement or issue a refund. Please contact our Customer Service department for assistance with any issues at 800-538-5404.

How do I cancel or change my membership?
We hope you enjoy your Floral of the Month Club membership, but should you decide to cancel, our Customer Service department is ready to assist you at 800-538-5404.

Have questions about placing a business or corporate gift order?
Our knowledgeable account specialists are always happy to help! Get in touch with us today at 800-538-5404 or sales@oliveandcocoa.com for more information. You may also visit our Business Gifting: Frequently Asked Questions page.

– Carefully remove the cardboard inserts holding your flower arrangement in place then unpack.

– The arrangement is held in place by bindwire around the wooden box. You can cut this off as it is not needed anymore.

-Some of the outer guard petals may need to be removed from the flowers to remove any bruises and encourage new growth and beauty.

-Additionally, we use the freshest flowers available, so certain stems in the arrangement may not be fully bloomed when first received. Be patient-the new buds should show within a day or two!

-Flowers should be kept out of extreme hot or cold temperatures.